You haven’t received your Shells after a survey? Read this!

If you are a Nicequest member, you know how it works: you receive a survey in your inbox, complete it and receive the corresponding Shells in exchange. Afterwards, you head over to our shop to choose your favorite gift and redeem it or check how many more Shells you need.

But, what happens if you don’t receive the Shells immediately after completing the survey? And why does that even happen?

In this article, we explain what is going on behind the scenes and in what could be the reasons why you don’t get your Shells right at the end of the survey. SPOILER ALERT: You will always get your Shells in the end. 


Shells after a survey
Our team always checks all surveys and if every participant got their Shells.

Why haven’t I received the Shells right away?

Usually, once you have completed a survey, the Shells will be added automatically to your Nicequest account. As you know, when you access your account and check your history, you can see the Shells that you have earned for each survey.


But sometimes it may happen that the Shells are not added immediately to your account. Why does that happen?

If the survey comes from a third party, meaning that it was programmed by an external company, which collaborates with Nicequest, it is possible that the Shells arrive late.

 Technical and connection errors can lead to the late arrival of the Shells to your account.

If you are a Premium member but haven’t received your extra Shells, it could mean that your Premium device is not configured correctly. In this case, check the status of your devices in the Premium section of your account, so you won’t lose any benefits!


Remember, if you are completing a survey and you are invited to a Special Activity, in which you can gain extra Shells, these will ONLY be added if you are selected and you complete all the exercises correctly. If you are not selected, you won’t receive the extra Shells, but as always you will receive the Shells for the initial survey.


So, when do I receive my Shells?

At the end of each survey we send out to our Nicequest members, we check all participations and if everybody got their Shells. So our team will know if you completed a survey and didn’t receive yours. 

In this case, we manually assign you the corresponding Shells for your time and effort. As you see, this may take some time, since there might be other members also waiting for their Shells. In this case, we ask you to be patient and wait for our team to carry out the necessary tasks. 

Moreover, if you are waiting for your Shells from a Special Activity, please be aware that we often do not add them until the Activity is finished (that is, when we have collected the opinions from each member or when everybody finished the activities).

In summary, if you have completed a survey correctly, we will always add your Shells, because we value and appreciate your commitment! 👍


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  1. Héctor Mendaña | 12 March, 2019

    Looks great! I’m reading your posts to know as much as possible until I get my invitation!

  2. Helen Harris | 10 March, 2019

    Yes I found it very informative.