How to get answers to your questions about Nicequest

The Nicequest experience involves participation in surveys, setting up apps, redeeming gifts and of course collecting Shells… so it’s only natural that you might want to clarify some things or get support when something doesn’t work properly. 

In this article, we want to present the best ways of resolving your Nicequest related questions and getting in touch with us. Please remember that our Help Center teams work from Philadelphia, Mexico City and from Barcelona, Spain, so you should be able to get through to them at every hour of your day. Still, we would like to ask for some patience since we receive many emails every day. However, we always try to get back to you within a maximum of 72 hours.


1) Help Center

It may very well be that the answer to your question is already written in our Help Center. Have a look at all the topics, explanations and solutions there. We’re sure that you will even learn something you didn’t know yet.  


2) Blog

When we created the NiceBlog, one of our goals was to give answers to the most common issues our members have with Nicequest. In the category “NiceNews” you will find articles about everything you need to know about Nicequest: surveys, Shells and much more. Here are some examples: 

  • Do you want to join Nicequest? As you know, you need an invitation to join, because we’re always looking for different profiles to have a diverse community that represents society. Read how to get an invitation here.
  • You didn’t receive any Shells after a survey? Find out what might have gone wrong here and be assured that you always deserve your Shells. 
  • Do you want to earn more Shells? Find out how you can get more here.
  • Do you have a question about our Prize Draws? Read all the rules here.
  • Do you want to know more about our “Caring Shells”? Read here how you can make an impact while redeeming gifts.

If you still have questions after reading through this or you need specific assistance with your account, you can always reach out to our Help Center team:


3) Contact form

The contact form sends an email directly to our Help Center team. If you’re already a Nicequest member, log into your account and use this form. If you’re not a member yet, visit our website and click on “Help” in the upper right corner to get to our contact form

We recently gave our member contact form a makeover to improve the design and usability. Now you can select for which survey or activity or for which redeemed gift you need assistance and make it easier for us to help you.  


This is how it works…

  1. In a first step you select the survey/activity or your order from the online shop.
  2. Then we find and suggest some articles from the Help Center which might answer your question.
  3. If you still need personalized support, you see the text field to send us a message. 


Can I also reach you via social media?

Yes, you can contact us on Facebook, Instagram, and Twitter or leave a comment on an article on the NiceBlog, however, we cannot answer any specific questions about surveys, accounts, Shells or gifts on these channels. This is because we need to know your registration email to look into your case and we never recommend that you share this information publicly.

However, we will be happy to hear about your general Nicequest experience on social media and use these spaces to come together as a community, have fun and hold contests.


Still got questions about what to do when you have questions? Leave us a comment here ;) 

Add a comment


  1. Cledy Hinostroza | 16 March, 2021

    How can I earn more kours?

  2. Niki77 | 16 December, 2019

    Somebody have problems with outlook too?! Because, always that i need to respound at mails i need to install a especific app that permit me view it…

  3. Patricia M Nimz | 2 December, 2019

    why do you not have E-Gift cards anymore

  4. gerald miller | 21 October, 2019

    i recently took a survey that you sent about how well i like being a member of nicequest and how i liked the gifts. this survey asked about gift cards

  5. juliana barboza | 22 September, 2019

    it really help! Thanks.

Do you agree to the use of cookies on Nicequest?

We use cookies and similar technologies to collect information. Some are necessary to make our website work and cannot be switched off. Others are optional, third-party cookies that are used to measure, analyse and improve your experience.